Upload any open-ended data (survey comments, reviews, emails, and more) in any format (CSVs, Excel, or anything else)
Use our text analytics tool (our our analysts, if you prefer!) to answer questions like:
Find and summarize what matters most.
Quickly understand drivers of great experiences or opportunities for improvement.
Find new issues this week, or compare what customers were talking about by calendar year.
Ana transforms open-ended customer feedback into business insights. By listening to customers, she can identify patterns that impact customer happiness.
All you need is 1000 or more comments to get started. No analyst, training, or hand-classification needed - Ana takes care of the hard work for you.
To show you just how easy it is, we'll analyze your first dataset for free.
A beautiful resort in Orlando noticed a problem - their “bathroom satisfaction” survey scores were lower than normal. Was a recent upgrade to low-flow shower heads a mistake?
That’s when Ana stepped in. In seconds, she found that guests with low “bathroom satisfaction” scores were actually complaining about cleanliness, not water pressure. She even identified a floor and wing that were most likely to mention about these issues.
It turned out a housekeeping crew was understaffed. By giving them more resources, the hotel kept guests satisfied and avoided a costly re-modification.
The globally-ranked Rosen College of Hospitality Management at UCF gave 4000 open-ended reviews to three groups - graduate students, hospitality professors, and Ana. They found that:
“Ana performed almost as well as the team of professors and outperformed the graduate student in terms of deriving actionable insights from the data. More importantly though, she was able to do it in less than 5% of the time. I would certainly give her an A for this.”
- Dr. Fevzi Okumus, CFHLA Preeminent Chair Professor at UCF
Ana uncovers key topics that matter. With advanced natural language processing (NLP) capabilities, Ana can even mine the specific opinions which respondents have about those topics.
Let Ana explain the similarities and differences in feedback between customer groups. Our artificial intelligence engines distill thousands of pages of comments into a simple summary.
The sooner you know, the quicker you can respond. Ana rapidly uncovers new trends in open-ended comments so you can drive an optimal customer experience and outperform your competitors.
January 31, 2017
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December 21, 2016
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October 21, 2016
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